If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of original shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to U.S customers and are limited to one per customer. To return an item, simply follow the return procedures listed below:
- Contact our Customer Service department at 212-382-0386 Advise the representative that you wish to return your order.
- We will email you a pre-paid, fully insured FedEx label, along with a return authorization number (“RAN” and instructions on how to safely and securely package your items).
- Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office within two business days (excluding weekends and holidays).
- All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.
Additional Terms & Conditions
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt. Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration will not be accepted. International returns are not subject to our free return policy, and special orders are not returnable.